Review Number: /1; Review Subject: Employees First, Customers Second: Turning Conventional Management Upside Down Vineet Nayar; Publisher. Turning conventional management upside down. By Vineet The secret was to put employees first – customers second, especially those in the value zone. Employees First, Customers Second: Turning Conventional Management Upside Down .. Written in same same fashion as it should be – upside down.I mean.
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It is more a “eye opener” than a manual. Sep 23, Vinay Jain added it. Employee First Principle took the route of transparency, reverse-accountability, and collective wisdom.
Employees First, Customers Second
Al in all a good word by Vinnet It is a wonderful book. Decent read, not exactly the path-breaking stuff it is made out to be though. Interesting and very different approach to dealing with staff. One such idea—putting employees first and customers second—sparked a revolution at HCL Manzgement, the IT services giant.
Oct 23, share Books rated it rurning was amazing. No trivia or quizzes yet. Goodreads helps you keep track of books you want to read. The author lamenting his success story at HCLT presents an idea of focusing more on your team members and empowering them for improved results and enhanced customer engagement as compared to focusing primarily on customer needs. Oct 24, Nitin rated it really liked it. In fifty years of living, I have never seen employees first customers second turning conventional management upside down attempted but yet we all know it’s true!
An idea is presented with a proof of its practical applicability. May 13, Manish Raj added it.
Employees First, Customers Second – Beyond Budgeting Institute
Just a moment while we sign you in to your Goodreads account. Such an environment provides with high level of employee engagement that nurtures a culture of empowerment and initiative. The employees first customers second turning conventional management upside down showcases multiple examples wherein empowering employees helped the company he was heading, HCLT. Nov managemetn, Bruce Harbour rated it really liked it. To ask other readers questions about Employees First, Customers Secondplease sign up.
Nov 13, John G. Be the first to ask a question about Employees First, Customers Second. By adopting these new management models, Vineet takes you through his journey to bring HCL Technologies to the forefront of the Indian outsourced IT offerings. Opposite approach than most of the companies follow today.
This book is all about his personal experience narrated in a subtle way which will provoke you to think across boundaries to help you develop personally and also professionally. Vineet Nayar’s turnarond story is one of the masterpiece of evolving nature of corporate stakeholder management.
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar
While reading the book the authors story telling and flow makes it more appealing and important. THe book is more of good read with bold understanding of how to drive organisations and thinking out employees first customers second turning conventional management upside down the box.
A emplyoees read for aspiring business leaders. I promised to pass this one on to my son when I was finished. A lot of people are found skeptic about change. You will enjoy it.
What did HCLT do to effect such a transformation? Trivia About Employees First, Check out its website.
Sep 01, Onkar rated it liked it. The author boasts tremendous growth at HCLT with the application of this idea. I read this book when a person from HCL was going to cuztomers my department for a seminar.
With a different perspective about how we can win the hearts of the customer by winning the hearts of the Employees first. This is an idea which can be applied in most organisations albeit its size or industry, expecting positive results.
I came across this book manageent I was hearing one of Vineet’s speeches in youtube.